People can text your toll-free number or landline right now. Without you establishing a connection, they just sit there unresponded to. It is estimated to be 4.5 million per month.
Any US toll-free number can be text-enabled so that you can begin receiving those texts. Most landlines can too. You can do this without having to switch your current phone system.
OneReach then allows you to begin responding to those texts via self-service or live-agent chat. You can use OneReach to create the automation or live chat tools to respond.
Please contact us to discuss text enabling your phone.