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"The Influencers: Customer Service Report 2015"
In today’s world, customer service is becoming more important than ever. Research from Deloitte has found that over 60% of businesses think customer service is a competitive differentiator, and over 90% of customers who have an effortless service experience will buy from a brand again.In honor of Customer Service Week, we asked industry influencers for their opinion on the #1 way any company could improve customer service. We received thoughtful answers from each expert, including but not limited to:
- Peter Shankman, customer experience futurist and author of Zombie Loyalists: Using Great Service to Create Rabid Fans
- Marsha Collier, Forbes Top 20 Women Social Media Influencer and #Custserv chat founder
- Shep Hyken, customer service expert, business speaker & New York Times bestselling author
- Kate Nasser, The People Skills Coach™
- Roy Atkinson, customer service advocate and #Custserv chat founder
- Bill Quiseng, award-winning blogger and writer
- Annette Franz, CX expert and mentor
Download the free report to learn directly from the experts and discover the best ways to improve your customer service.