Plans & Pricing

We have a range of plans from small business to enterprise, starting at $25 per month.

Try out a plan free for 14 days.

Starter

$25/month*

Start Trial

Good if you only need live two-way communications.

What's Included:

1 Action Desk user

$25/month for each additional agent

5 users maximum

250 local mins/msgs

plus 250 for each add'l agent

1 local numbers

automation

No Communication Studio license

Standard

$165/month*

Start Trial

Great for introducing automation to your communications

What's included:

3 Action Desk users

$55/month for each add'l agent

unlimited users

3000 local mins/msgs

plus 1,000 for each add'l agent

3 local numbers

automation

Standard Communication Studio license

Enterprise

Call for pricing

Contact Us

Whatever your large-scale needs, OneReach can help meet your goals.

All the Professional features, plus:

hands-on engagement
custom reporting
enterprise level SLA
custom support
international reach
dedicated short codes

Features

AD denotes a feature in Action Desk™. CS denotes a feature in Communication Studio™.
For a Communication Studio license, choose a package at the Standard level or above.

Automation (voice & text)

STARTER

STA.

STANDARD

STN.

PROFESSIONAL

PRO.

ENTERPRISE

ENT.

Interactive Voice Response (IVR) CS
light
full
full
full
Interactive Text Response (ITR) CS
light
full
full
full
Campaign Management CS
Scheduling CS
Centralized Preference MGMT CS
Triggered Flows CS

Voice Features

STARTER

STA.

STANDARD

STN.

PROFESSIONAL

PRO.

ENTERPRISE

ENT.

Unlimited Concurrent Calls AD
Voicemail AD
Call Recording AD
Enhanced Caller ID AD
Interactive Voice Response (IVR) CS
Light
Full
Full
Full
Voicemail transcription AD
Forward-to-Phone AD
Automated Outbound Dialer CS
Voice Recognition CS
Text-to-Speech Engine CS

Text Messaging Features

STARTER

STA.

STANDARD

STN.

PROFESSIONAL

PRO.

ENTERPRISE

ENT.

Text-Enabled Phone Number AD, CS
Text Chat AD
MMS AD, CS
Interactive Text Response (ITR) CS
Light
Full
Full
Full
Automated Drip Campaigns CS

Web Chat

STARTER

STA.

STANDARD

STN.

PROFESSIONAL

PRO.

ENTERPRISE

ENT.

Web Chat Plug-In AD

Number Availability

STARTER

STA.

STANDARD

STN.

PROFESSIONAL

PRO.

ENTERPRISE

ENT.

Port your own phone number AD, CS
Free
Free
Free
Multiple Numbers AD, CS
Local Numbers Available AD, CS
Toll-free Numbers Available AD, CS
Shared Short Codes CS
Text-enabled Existing Phone Number AD, CS
International Phone Numbers Available AD, CS
Dedicated Short Codes Available CS

Contact Management

STARTER

STA.

STANDARD

STN.

PROFESSIONAL

PRO.

ENTERPRISE

ENT.

Out-of-the-box CRM AD, CS
Comprehensive Contact History AD, CS
Skills-based Routing CS
Contact Importer CS
Contact Information CS
Standard Fields
Custom Fields
Custom Fields

Integrations

STARTER

STA.

STANDARD

STN.

PROFESSIONAL

PRO.

ENTERPRISE

ENT.

Browser Notifications AD
Email Notifications AD, CS
CRM Integrations AD, CS
Helpdesk Integrations AD, CS
eCommerce Integrations AD, CS
Two-way Data Sync AD, CS
light
medium
full
Automated Tasks CS
light
medium
full
Salesforce Integration AD, CS
Chat Integrations AD, CS
Integrations API AD, CS

Reporting

STARTER

STA.

STANDARD

STN.

PROFESSIONAL

PRO.

ENTERPRISE

ENT.

Real-time Reporting AD, CS
Historical Reporting AD, CS
Custom Filters CS
Custom Reporting AD, CS

Support

STARTER

STA.

STANDARD

STN.

PROFESSIONAL

PRO.

ENTERPRISE

ENT.

Knowledge Base
Email Support
Onboarding Coach
Customer Success Manager
Service Level Agreement (SLA)
Phone Support

Services Available

STARTER

STA.

STANDARD

STN.

PROFESSIONAL

PRO.

ENTERPRISE

ENT.

Experience Architects
Solution Designers
Workshops

Automation Capacity

STARTER

STA.

STANDARD

STN.

PROFESSIONAL

PRO.

ENTERPRISE

ENT.

Concurrent Calls CS
20
50
Call
Message Capacity (msg/min) CS
70
100
Call
Number of Solutions/flows/tasks/use cases CS
2
3
Unlimited
Storage CS
small
medium
large

Plan Usage

Local numbers: $2
Toll free numbers: $4
Local SMS: $0.03 (in and out)
Toll free SMS: $0.03 (in and out)
Local MMS: $0.04 receive, $0.06 send
Local minutes to receive: $0.02
Local minutes to send: $0.03
Toll free minutes to receive: $0.06
Toll free minutes to send: $0.08

Pay-as-you-go Usage

Local numbers: $5
Toll free numbers: $10
Local SMS: $0.05 (in and out)
Toll free SMS: $0.05 (in and out)
Local MMS: $0.12 receive, $0.20 send
Local minutes to receive: $0.08
Local minutes to send: $0.16
Toll free minutes to receive: $0.26
Toll free minutes to send: $0.16

* All prices are based on annual contract.

* OneReach reserves the right to charge Pay-as-you-go Usage for any minutes and messages over 5,000 during the trial period. Taxes and fees may be charged on top of the base usage fees.