When it comes to balancing customer experience and operational efficiency, it can be really hard to get things right for your customers (and for your pockets). There are a lot of strategies, tools, consultants, methodologies and processes that you could be leveraging in order to operate your well-oiled machine (and of course you’re already doing all of those things, right?).
But what if there were things right in front of your nose that aren’t complicated, expensive or time-consuming, and could really make things easier and better for you and your customers?
That’s what we want to address in this series, and first up: making your business phone smarter.