People often get criticized for having their head in the clouds, but for your contact center, there’s no better place to be. Over 65% of businesses are already using cloud-based applications, and 46% of contact centers planned to move their contact center to the cloud by mid-2015.
One of the best reasons to do so is cloud-based SaaS. This technology is a pretty big deal because now it’s easier than ever for companies to get business done in a timely and cost-effective manner. Under the cloud SaaS model, contact centers can essentially “rent” the software they need to use on a subscription basis. The “cloud” part is exactly what it sounds like–instead of downloading software directly on a computer, contact centers can access the software they need anywhere, anytime.