“I was able to build a
sophisticated IVR campaign
in 10 minutes with no
Using an intuitive drag and drop interface, create automated communications flows in minutes, then watch how they perform in real time. OneReach was built with a focus on ease of use with the goal of empowering anyone to create automated communications using voice, text messaging and email with little or no technical support. Users can create a range of custom solutions, from simple to sophisticated using a visual flow builder, content management and scheduling features.
OneReach combines voice recognition, text messaging and email into a single communications platform which allows users to communicate with their customers seamlessly across channels using a single tool. The platform also includes a data integration service that can pull data from external APIs, Databases and web sites in order to provide rich message content with little or no development.
OneReach supports Voice-dialing, Text-messaging, Email and Social Networking to allow for true cross-channel communications.
The flow builder is a drag and drop UI feature that allows a user to create voice and text message based automations using a variety of visual steps that are connected together to represent the 'flow' of an application.
Communications can be sent one at a time or as multiple messages laid out on a timeline as a campaign. This feature allows for date/time triggered communications such as alerting customers of coming events or monthly renewal notices.
Messages can be sent immediately, scheduled, set to recur based on a frequency, (eg. Daily, Weekly, Monthly) or triggered when data in a contact record changes. Messaging can also be triggered based an external actions, such as someone calling or texting into the system.
Message content can be entered into messages directly or pulled from external data sources using the built in data source feature. Using OneReach's integration service, data can be pulled from an API, Database or Website and used in all messaging. The data source feature also allows for posting data to external systems.
OneReach provides a variety of reports to track message effectiveness, contact engagement and captured input. Performance reports provide details on how well communications perform and Engagement reports provide information on how active end users are with the messaging they receive. Activity Reports show how customers interacted with flows and Response Reports capture user input to be used in the future.
Use OneReach's integration service, CRM features, communication channels and reporting tools to get the right information to the right person, when and how they want it. Real-time feedback and easy customization allow for iterating on communications to help optimize the customer experience and improve customer loyalty and engagement.
No one enjoys receiving communications they see no value in. However, if someone receives information that is useful – such as a notification that a prescription is ready or that a flight is cancelled – they are appreciative and will engage more readily. OneReach enables companies to communicate valued information to their customers how and when they want.
The focus of most automation is to reduce personnel costs while improving customer service. Implementing customer self-service capabilities – such as call routing, information services and support notifications – help customers get the information they need without taking time from company resources. OneReach helps companies create good automated customer experiences that reduce cost.