Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile articles of the week, in no particular order.
What’s the best way to improve customer service?
It’s a great question, and perhaps one of the most difficult to figure out. That’s why we asked 63 industry experts for their take on the best way to improve customer service. When we took a look at all the answers, we found that the most frequently suggestion to customer service was to improve the employee experience.