[NEW EBOOK] The Seamless Experience

Customers today use an average of three channels to contact your business, and they usually have to start over when switching between each one. It’s a disjointed customer experience, one that can lead to unhappy customers and potentially a loss in business.

That’s why businesses today need to provide an omnichannel experience. It’s a fancy word but a straightforward concept: customers should be able to switch between channels while maintaining the context of their conversation. What’s more, they should be recognized by companies and delivered a service experience that’s tailored to them.

Integrating these channels can be a complex process, but we’re here to guide you through it. In this eBook, we’ll go over:

  • why 91% of customers want to pick up conversations where they left off (and more stats)
  • what omnichannel really means for customer service
  • how to balance live agents and automation
  • the steps to take to implement an omnichannel strategy

By integrating channels, companies can provide the seamless experience customers deserve while cutting costs and increasing customer satisfaction.

Want to know more? Download the eBook here and learn how to create a great seamless experience for your customers.

Published by

Rich Weborg

Rich Weborg is the CEO at OneReach. He is passionate about technology and communication and believes that technology can help drive better and more meaningful interactions between people and businesses. Rich has helped to create several technology startup companies over the last 10 years and has created compelling solutions for various industries including DSL, Networked VPNs, Text Messaging and Data Analytics. Rich brings with him over 25 years of experience in software development, process engineering and product management. Rich started his career working for fortune 500 companies including IBM, Aetna, Sprint and Level 3 and is now concentrating on creating companies focused on emerging technology. Rich holds a master’s in Technology Management at the University of Denver and a bachelor’s in Information Systems from Central Connecticut State University.

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