The first chat is coming up next Tuesday, Sept. 2, and will talk about providing and managing self-service in the contact center. The second OneReach chat will take place three weeks later on Sept. 23 (subject TBD!)
The conferences kick off each Tuesday at 1 p.m. ET (11 a.m. MST).
ICMI (the International Customer Management Institute if you want to get really fancy) is a leading global provider of performance improvement resources and hosts weekly chats discussing contact center topics and trends. We couldn’t be more excited to be working with them!
Join OneReach as we host next week’s #ICMIchat, and don’t forget to come back three weeks later on Sept. 23!