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Mobile Apps vs. Text Chat: Which One Is Better for Business?

By | Apps, Live Chat, Mobile, Texting | No Comments

In the business world, the ability to utilize and offer intelligent automation solutions is a crucial part of continued growth. In the contact center environment, introducing alternative channels like text and chat can lower costs while providing customers with a range of options. Over the past few years, mobile apps have become a prevalent fixture in innovative business technology, but using this type of platform can be expensive.

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Back to Basics – How Text And Live Chat Integrate

By | Integration, Live Chat, Texting | No Comments

Customer service is more important today than at any point in recent history. Multiple studies, such as one by American Express in 2012, indicate that consumers are increasingly valuing companies that provide exceptional customer service. Companies have been progressively integrating technology (such as smartphone and computers) into their customer service strategy, often with varying levels of success.

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