Why AI Is Well-Suited for Business Communications

 Business communications have traditionally been person to person—someone answers the phone, sends an email, etc. But in recent years, business communications have started incorporating automation in their IVRs, live chats and call routing. In fact, 53.6% of contact centers today use IVRs.

However, some businesses have moved beyond using automation in their business communications—they’re using artificial intelligence. Take Slack, for instance. The popular collaboration platform uses bots to onboard users and interact with them for a variety of reasons. Narrative Science, the natural language generation platform, uses artificial intelligence to draft reports that read just like a human-written report would.

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