Monthly Archives

November 2015

texting your hotel

Texting Your Hotel—The Next Evolution of Hospitality Customer Service

By | Big Ideas, Customer Experience, Customer Service, Hospitality, Miscellaneous, Texting | No Comments

Customer service doesn’t take a vacation, and neither does the hospitality industry. Staff are always on call 24/7 to meet the needs of visitors and travelers, wayfarers and wanderers.

But the needs and wants of customers are changing. Over 85% of travelers bring their smartphone with them when they travel, and 63% of U.S. travelers text on their smartphones.

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text customer service

7 Data-Backed Reasons Why You Should Let Customers Text Customer Service

By | Tech Support, Texting | No Comments

In today’s world, mobile customer service isn’t a luxury—it’s a necessity. In fact, over 60% of businesses think mobile customer service is a competitive differentiator, and over two-thirds of companies have “embraced” mobile as a customer service channel. In addition, the customer support tech research company Software Advice has found that 60% of people use mobile for customer service fairly regularly.

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Ben & Jerry’s and OneReach: A Sweet Combination

By | News, Texting, Use Cases, Voice | No Comments

Climate justice is about to get a little bit sweeter.

Ben & Jerry’s is rallying climate activists (and anyone with a sweet tooth) to take action on climate change. The ice cream maker, a long-time supporter of climate justice, is urging citizens worldwide to contact world leaders in advance of the United Nations Climate Change Conference in Paris, which begins at the end of November.

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