Customer service is a strategic advantage, especially for small organizations who rely on word of mouth to grow their business. But having a strategy is not enough- it’s important to use tools that empower every employee to provide customers with the service they deserve.
Exciting news (again!)
OneReach just won “Best Software Solution” at today’s Denver Biz Tech Expo.
We’re honored to have received this award! This is awesome feedback for our team and adds to our belief that texting is capable of re-energizing the business world.
The Denver Biz Tech Expo is an annual event highlighting the latest tech solutions for businesses. The Expo features technology exhibitors, speakers and panels talking about the latest and greatest advancements in business technology. You can visit the event website here for more information.
The question isn’t what can text messaging do for your organization, it’s what can’t text messaging do for your organization?
From setting up a simple automated survey to initiating more complex fundraising campaigns, SMS offers an abundance of possibilities. The best part, especially for organizations with limited financial and technology resources, is that it’s easy, far-reaching and inexpensive.
If it seems like customer care has been lacking lately, that’s because it is. Just listen to one customer’s recent exchange with a take-no-prisoners Comcast agent, or read about a travel blogger that was kicked off a plane for taking pictures of the interior. Interactions like these only reinforce the belief that businesses are no longer paying as much attention to providing good customer service.
Are companies keeping this in mind?
OneReach just won the pitch contest (okay, tied for first place) at the “More Disruption Please” conference being held by Athena Health in Maine.
We are proud to have co-won the contest alongside Opargo’s Paul Wiley! This is a huge honor and just adds to our belief that healthcare today is ready for digital innovation.
Solving a problem on the first try is a great way to please customers, save time and control costs.
What’s even better than that?
Solving a problem before it starts.