Monthly Archives

June 2014

Back to Basics – How Text And Live Chat Integrate

By | Integration, Live Chat, Texting | No Comments

Customer service is more important today than at any point in recent history. Multiple studies, such as one by American Express in 2012, indicate that consumers are increasingly valuing companies that provide exceptional customer service. Companies have been progressively integrating technology (such as smartphone and computers) into their customer service strategy, often with varying levels of success.

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Top 5 Things that Make or Break You in Any Industry

By | Big Ideas, Customer Experience, Customer Service, Omnichannel | No Comments

It doesn’t matter if your business is flowers, transportation, IT consulting or anything else—certain qualities are crucial to your customer service success. Customer satisfaction can make or break a company. As we all know, happy clients will tell their friends about their experiences…and unhappy clients will tell even more! With that in mind, there are five key areas where every business needs to excel in order to survive.

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